In applying to the Good Neighbor Program, the property agrees to uphold the following standards and criteria during all periods of membership. All GNP participants must: 

• Promote a healthy living environment through community awareness, responsibility, cooperation, and good neighbor practices. This may include information being posted in the front lobby, information provided in the property newsletter, etc.
• Operate with ethical business practices, non-predatory leasing, and good faith practices. 
• Refrain from the use of marketing strategies, advertisements, webpage, or social media postings that include excessive alcohol consumption, racial insensitivity, sexually exploitative content, or behavior disruptive to other tenants or neighbors.  
• Refrain from management or staff providing alcohol at on-site gatherings.  
• Abide by University policy for soliciting on campus, branding, and trademarks. 
• Display a Good Neighbor Program certificate in a public place at the leasing office or on-site reception area of the property. 
• Take reasonable and prompt action to prevent or reduce disputes or conflicts, either between tenants, management and tenants, or management and any other party involving the CSU community.  
• Collaborate with CSU Student Resolution Center, the City’s Conflict Transformation Works, Fort Collins Police Services, and other CSU/City officials to assist in handling conflicts or disputes that cannot be resolved between the property owner/manager and a tenant. 
• Refrain from property-sponsored events or practices that could bring discredit to the Good Neighbor Program, CSU, or the City of Fort Collins. 
• Demonstrate fair and reputable business practices, which include (but are not limited to):
  • Provide each tenant with a Good Neighbor Program Tenant Education Disclosure Page during the leasing process (or an agreed upon equivalent) 
  • Provide accurate information and images of the property on websites and marketing materials. 
  • Make prospective tenants aware of any differences between a model unit and the actual property to be occupied. 
  • Provide clear information on all contractual terms, in particular the length of the lease term and rental rate. 
  • Provide a summary of, and clear information about, any additional costs not included in the rent. 
  • Provide clear information about additional requirements a prospective tenant may have to meet for rentals such as a guarantor, credit, or background check. 
  • Provide each tenant with a copy of their signed lease or access to an electronic copy of their signed lease within three (3) business days of the lease being executed. 
  • Provide each tenant with a written list or access to an electronic version of the customary fees/fines assessed for damages, repairs, or services charged during the lease or at move-out. 
  • Provide each tenant with procedures on how they should report repair or maintenance issues. 
  • Carry out maintenance repairs within a reasonable time. 
  • Provide clear information on any additional requirements a student may have to meet for rental and any increased costs for which they are liable, i.e., international, foreign exchange, independent students.  
• Provide a copy of the most recent lease agreement to Off-Campus Life and CSU Student Legal Services at the beginning of the year.  
• Notify Off-Campus Life staff members of any management change and update contact information within a reasonably prompt time.  
• Provide all staff with visible and legible identification. This may include name tags, uniforms with property logos, etc.  
• Compliance with current HUD, ADA, Fair Housing Regulations, and City of Fort Collins Building Codes.  
• Compliance in the City of Fort Collins’ Rental Registration Program